This privacy policy outlines how we collect, use, and safeguard personal data provided by users of our services. We are committed to protecting the privacy and security of your information.
Data Collection and Usage
- Registration:
When signing up for our services, we only need users to provide their name and email address. The email address will be utilized for account creation, communication purposes, and essential service notifications. - Placing Orders:
When users place an order, we may collect additional personal information such as their name, address, and phone number. This data is necessary to fulfill orders, process payments, and deliver products/services.
We do not store your credit card information on our website but a third party credit card processor (PayPal) does under secure conditions and that order information is transferred to them securely.
Uses Made of Your Personal Data
We will use your personal data that you provide to us:
- To enable us to fulfil your orders and to provide the services relevant to you.
- To screen our orders for potential risk or fraud
- To communicate with you, such as to alert you to any product and service changes and updated information.
- If you opt in to our newsletter, you will also receive emails that may contain varied information. unsubscribe links are provided either on this site, in the emails or via our newsletter provider.
We do not transfer or sell your personal data to anyone at anytime.
Device Information
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. we refer to this automatically-collected information as "device information."
We may collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. If you would like to delete any cookies that are already on your computer, please refer to the instructions for your browser software to locate the file or directory that cookies are stored in. If you would like to stop cookies being stored on your computer in the future, please refer to your browser vendor's instructions by clicking "Help" in your browser menu. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- "Log files" track actions occurring on the site, and collect data including your ip address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the site.
We may share your device information with third parties to maintain site statistics. Google Analytics is one example: you can read more about how google uses your information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Retention of Your Personal Data
We employ appropriate technical and organizational measures to secure and protect all personal data collected. This includes encryption, access controls, regular security assessments, and staff training on data protection best practices.
Advertisements on Our Site
We utilize Google Ads in the Chinese Tools section to support the provision of free services to our users. This section is designated for tools and resources related to Chinese language learning and practice. Ads are not displayed in other sections of our site unless explicitly stated. These ads may use cookies and similar tracking technologies to provide personalized advertisements based on users' browsing activities.
Users who have a valid Pro account subscription are eligible to have advertisements disabled while using our services. This subscription status is verified through our systems to ensure uninterrupted ad-free browsing for qualifying users.
User Rights
You may view the personal data that we hold about you and correct any inaccuracies in your personal data by logging in and accessing the My Account page.
If you would like to delete your personal data, please contact us. We have 15 days to act on that request. Your account will be deleted but any financial transactions (the order information) that may contain your personal data will be retained as long as per requirements of our credit card processors, accountants or federal and state regulations.
If you checked out as a guest, please use the contact page to request deletion if you have purchased from us and did not create an accessible account.
The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. please check these policies before you submit any personal data to these websites.
We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, please note that your information will be transferred outside of Europe, including to the United States.
Breach Response Plan
In the unfortunate event of a data breach, we have a comprehensive response plan in place:
- Identification and Containment: Upon discovering a breach, we will immediately identify the source and scope of the incident and take steps to contain it to prevent further unauthorized access.
- Notification: We will promptly notify affected users about the breach, providing details on the nature of the breach, the data compromised, and the steps they can take to protect themselves.
- Mitigation and Recovery: Our team will work diligently to mitigate the impact of the breach, recover any lost or compromised data, and implement additional security measures to prevent future breaches.
- Reporting: We will adhere to all legal obligations regarding data breach reporting, including notifying relevant authorities and regulators as required by law.
Changes to Our Privacy Policy
Any changes we may make to this privacy policy document in the future will be posted on this page.
Contact Details
Please direct any queries about this Privacy Policy via the options listed on the Contact Page.