| 1 | I have no reservation yet! | |
| 2 | B: No problem .I will send you a facsimile with a map and confirmation of reservations. | |
| 3 | How do you deal with a reservation mix-up? | |
| 4 | I have a letter confirming my reservation at the hotel. | |
| 5 | A: Empire Hotel Reservations. How may I help you? |
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